Frequently Asked Questions
Where are you located?
Our shop is located at:
3545 Probasco Place
Chattanooga, TN 37411
We are just a few miles from the Chattanooga Airport, Downtown Chattanooga, and the Hamilton Place Mall area. If our address is not in your older GPS device, you can also input 3545 Brainerd Road, Chattanooga, TN 37411. This is the address for SunTrust Bank, we are directly behind it.
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FROM I-75 NORTH from ATLANTA
Take I-24 WEST
Drive 1.7 miles on I-24
Take Exit 183A
Merge onto North Terrace Rd
Drive 0.8 miles on North Terrace Rd
Turn right at light onto Germantown Rd
Go 0.7 miles on Germantown Rd
Go though the light at Brainerd Rd
Turn left onto Probasco Place immediately after Rite Aid
FROM I-75 SOUTH from KNOXVILLE
Take I-24 WEST
Drive 1.8 miles on I-24
Take Exit 183A
Merge onto North Terrace Rd
Drive 0.8 miles on North Terrace Rd
Turn right at light onto Germantown Rd
Go 0.7 miles on Germantown Rd
Go though the light at Brainerd Rd
Turn left onto Probasco Place immediately after Rite Aid
FROM I-24 EAST from NASHVILLE
Take Exit 183
Turn left at light onto Germantown Rd
Drive 0.8 miles on Germantown Rd
Go though the light at Brainerd Rd
Turn left onto Probasco Place immediately after Rite Aid
FROM CHATTANOOGA AIRPORT
From the Chattanooga Airport, exit Airport Connector heading towards Airport Road.
Turn right onto Airport Road.
Drive 0.8 miles to Lee Hwy/Brainerd Road
Turn right onto Lee Hwy/Brainerd Road
Drive 3.5 miles to Germantown Road
Turn right onto Germantown Road
Turn left onto Probasco Place immediately after Rite Aid
What are your payment terms?
Rental or Sales must be paid in full before pickup unless a line of credit has been established.
If you'd like to setup credit terms, please ask us for an application.
We accept the following major credit cards:
Is insurance required?
Yes, to rent equipment you must furnish proof of insurance coverage for equipment damage and loss. The certificate must name Department Blue as Loss Payee / Additional Insured.
Your policity must cover the value of the equipment you are renting. We will provide you with a total value to ensure your coverage is adequate.
How is your pricing done?
All published pricing rates are daily. We offer weekly rates of 3x daily and monthly rates of 10x daily. We also offer longer term discounts.
When do I pickup and return?
You may pick up your equipment after 3pm the day prior to your first rental day.
Equipment must be reutrned by 11am of the day after your last rental day in order to avoid additional rental costs.
How does your truck mileage work?
Our grip truck mileage includes fuel and is billed per mile up to 500 miles. After that, you pay only for fuel usage at current rates. This ensures you do not pay excessive mileage charges for out of town shoots.
Do I need a driver for a grip truck?
Yes, you must use one of our staff drivers or freelace driver approved by Department Blue. Our drivers can function only as a driver or for an additional fee can function as a driver and crew member. Additional crew can also ride with the driver if needed.
Can you deliver my rental?
Yes, we can deliver and pickup your rental equipment for an additional fee based on distance.
Can you provide additional crew?
Yes, we maintain a list of local freelancers that we can recommend for your production. We can also provide crew coordination services for a small fee.
Can you rent special items?
We can subrent special items or quantities not in our inventory. Charges vary by distance and travel time.
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